Most frames and lenses sold by Campus Vision carry a one-year, one-time replacement warranty from the manufacturer. The warranty covers manufacturer defects only and does not apply to damage to to improper care or cleaning.
Certain premium brand lenses carry an unlimited 2-year warranty for scratches – contact us for details.
We will assist whenever possible with facilitating product replacement when covered by this manufacturer warranty. Warranties are at the discretion of the manufacturer and may require evaluation before we can offer a replacement. For example, you may need to visit the clinic or provide photos of the issue so that we may submit it for evaluation.
If an eyeglasses frame or lenses are “in warranty” but we are unable to obtain an identical replacement product from the manufacturer for whatever reason, we reserve the right to substitute a product of similar quality and value (for example, a different frame colour or model).
Frame warranty covers manufacturer defects only (for example, failure of a spring hinge, discoloration or paint chipping, solder point or frame breakage under normal usage.
Damage due to lack of reasonable care to the frame (for example, stepping on a frame, bending the frame or exposing the frame to extreme heat) is not covered. Loss or theft is not covered.
Repairs or alterations to a frame by an unauthorized third party may void the warranty.
Prescription lenses we sell carry a one-year, one-time replacement, for scratches (during normal usage) or manufacturer defects in the coating or lens material. There is no warranty on non-prescription lenses (i.e. sunglasses lenses).
Lenses returned with scratches that penetrate the coating and the underlying substrate will not be eligible for warranty replacement as this indicates that scratches were not the result of normal use.
Certain premium lenses (Shamir Glacier Plus, Hoya EX3 and Recharge) carry a two-year, unlimited replacement policy for scratches from normal use. This means the lenses can be replaced multiple times in a two year period, subject to reasonable frequency of replacement and limited to acceptance by the lab. Lenses that were not properly cared for or are unreasonably damaged or are excessively damaged do not qualify.
Replacement lenses will only be produced with the same prescription as the original job; no changes to the prescription power or lens type are covered under warranty.
Lenses are scratch-resistant but not scratch-proof! When they aren’t on your face, put them in the case!
We will replace damaged or defective contact lenses purchased from our office as long as your contact lens prescription is not expired.
If a lens is defective (i.e. torn or otherwise damaged out of the case), the manufacturer requests that you return the lenses to us so they can be sent for analysis.
If your prescription has changed, we offer an exchange program to upgrade to your current prescription – ask in clinic for details!