As most products are custom-made, payment is required at the time of your order. As inventory and product availability from our vendors changes on a day-to-day basis, we cannot guarantee availablility of product until it is secured with a paid order.
Product Availability & Timeline
Popular frame styles frequently go on back-order with vendors so we encourage you to act quickly by placing an order if you find a frame you like.
We make significant effort to ensure on-time delivery of all product including frames, ophthalmic lenses and contact lenses, however there can occasionally be delays due to limited or changing availability of product from our vendors, breakage during production, or lenses not passing quality inspection at our lab, which requires a job re-start and time delay.
We will make all reasonable efforts to secure repair/replacement parts under warranty when applicable. Warranty replacement timelines sometimes require extended time to secure a hard-to-source replacement. We endeavour to keep you up to date during the process.
Changes To Open Orders
We use automated ordering systems in order to ensure orders are filled as quickly as possible. As soon as your order is placed in our clinic, it is automatically forwarded to our vendor(s) for fulfullment. The lens vendors run 24/7 production so your lenses go into production almost immediately and cannot be cancelled.
For this reason, changes to an order after it is placed is usually not possible, but please contact us with your concerns and we will do our best to help. There may be some options available (i.e. substituting a different frame) before lenses are cut into the frame.
Payment Methods Accepted
We accept all major payment methods in-clinic (Visa/Mastercard/American Express/Debit/Cash) or over the phone (Visa/Mastercard/American Express).
We do not accept cheques or foreign cash.