We are happy to re-use your existing frame for new lenses, subject to the following conditions.
Is the frame in good shape?
When making an investment in new lenses, it is important to consider whether a new, in-warranty frame may be the best choice to maximize the lifetime of your eyewear.
A new frame will last longer and we can provide warranty service.
Since lenses are cut to fit a specific frame, it is often difficult or impossible to re-cut the lenses into a new frame if the frame breaks. Therefore, it can be risky to spend money on cutting new lenses into an existing frame that may not last, leaving you with a broken frame and lenses that do not fit into alternative frames.
Most frames are warrantied for 1 to 2 years by the original seller. However, because styles are frequently discontinued, it is difficult to replace an older frame with an identical new one in the event of a breakage.
Limitation of liability
We are very careful when handling, disassembling, and re-assembling lenses into patient-supplied frames. However, there are many factors that may cause a frame to break or damage to occur which are not apparent at the time of the order.
Therefore, we cannot be held responsible for breakage or damage to patient’s own frame and are unable to accept responsibility for loss in transit (i.e. to or from our optical lab).
In the case of a broken frame we offer our sincerest apologies, but it is a risk that cannot be avoided.
In the event of a frame breakage, we will offer the remedies as described below.
Remedies available if a frame is broken
In the rare occasion that frame breakage occurs, we will offer the patient the choice of the following options:
- free frame from our Campus Vision Frame Package collection, or
- 25% discount on any frame in stock, or
- you may bring in another frame to use
In most cases we cannot refund the lens purchase as the lenses have already been custom-made for your prescription. An alternate frame is required to complete the job.
How we inspect your frame
When a patient frame is provided, we check for any obvious signs of wear and tear. We do our best to advise you of potential risks of breakage. In all cases, we will verbally confirm that using your frame is at your own risk and we will note this in the job order.
There are many factors that may not be apparent at the time of the order which causes a frame to break. For example, acetate can become brittle, metal solder points fail, spring hinges detach, or nose pad arms break off. Even a great quality frame that is a few years old may be affected by age or material degradation factors.
Therefore, our inspection cannot provide any assurance that the frame will not break due to unforseen circumstances.
We do not provide any guarantee regarding the fitness of the frame for lens glazing when you are providing your own frame and cannot be liable in any way for breakage or cost due to patient-provided frame failure.
We charge a $20 patient-own-frame fee for the time and expense of inspecting, de-mounting, cleaning, edging and mounting lenses into your existing frame. Additional fees may apply to complex lens mountings such as drill-mount.